E-Go Step Folding Electric Bike

The E-Go Step is a folding e-bike with a low step-through frame, so it is easy to get on and off. Its 14Ah (504Wh) LG battery is built into the seat post, which keeps the bike looking clean and gives up to 30 miles (50km) per charge.

The 250W motor assists you up to 15.5mph (25km/h), with five assist levels, walk assist and a normal bike mode. Seven Shimano gears and hydraulic disc brakes front and rear make it easy to control on hills and in traffic, and the 20-inch wheels with 2.35-inch tyres give a stable, comfortable ride. It folds in four steps to 84 x 46 x 72cm and weighs 23kg, so it is easy to store at home or carry in a car.

Delivery: Arrives fully assembled with lights, mudguards, a kickstand and a tool bag.

• Low step-through frame: Easy to get on and off, with a relaxed, upright riding position.
• Seat-post battery: 14Ah (504Wh) LG battery that you can remove to charge indoors. Up to 30 miles (50km) per charge.
• Folds in four steps: Packs down to 84 x 46 x 72cm for storage or transport.
• Hydraulic disc brakes: Front and rear, for reliable stopping in all weather.
• Seven Shimano gears: Shimano Tourney gears for flat roads and moderate hills.
• Ready to ride: Integrated front and rear LED lights, mudguards, bell, kickstand and reflectors.
• USB display: LCD display with a USB charging port.
• Carries up to 120kg: Enough for most adult riders plus a bag or two.

• E-Go Step folding e-bike, fully assembled
• 14Ah LG seat-post battery and charger
• Front and rear LED lights
• Mudguards, bell, reflector and kickstand
• Tool bag
• User manual

Order confirmation: When you place your order, we pre-authorise your card but do not take payment straight away. We check stock with our supplier first, then take payment and get your order ready for dispatch. If an item is not available, we cancel the pre-authorisation and let you know.

Delivery: UK delivery is free on orders of £200 or more, and £5 on orders under £200. Most orders are dispatched within 5 working days of payment, and standard delivery then usually takes 3 to 5 working days. Some models take longer, depending on our supplier and stock. If your order will take longer than usual, we will tell you and give you a new estimate. You will receive tracking details by email within 24 hours of dispatch. If you have not had tracking details within 6 working days of ordering, email sales@pedalgo.co.uk and we will help.

Damage in transit: Every delivery is fully insured. Please check your order carefully when it arrives. If you can see damage, we recommend refusing the delivery. If you find damage later, email clear photos to sales@pedalgo.co.uk as soon as possible and we will start an insurance claim and help arrange a repair, replacement or refund.

Changed your mind? You can cancel free of charge before your order is dispatched. After delivery, tell us within 14 days of receiving your order, by emailing sales@pedalgo.co.uk or calling 0330 122 4983. You then have another 14 days to send it back, and we will give you the return address. You can handle and inspect the item as you would in a shop, but we may reduce your refund if it has been used beyond that.

Return costs: You pay the cost of sending the item back, unless it is faulty or we sent the wrong item. Bikes are large and heavy, so as a guide a return costs about £200 for Amcargobikes and £600 for Aitour cargo bikes. Many other bikes cost much less. If you are unsure, ask us for a quote before you order.

Refunds: We refund the price you paid, including the standard delivery charge, to your original payment method. We do this within 14 days of getting the item back, or of you showing us proof that you sent it, whichever is sooner. A paid assembly option is not refundable once the work has been done.

Faulty or wrong items: Contact us straight away if anything arrives damaged, faulty or wrong, and we will cover the return cost. You can reject a faulty item for a full refund within 30 days of delivery. After that you are entitled to a repair or replacement, and your warranty also applies. Read our full refund policy.

Every E-Go bike comes with a 12 month warranty from the date of purchase, covering manufacturing defects. You can extend it by a further 12 months with our E-Go extended warranty, which you can add to your order.

Making a warranty claim: Email us at sales@pedalgo.co.uk with your order number and photos or videos of the problem, and we will take it from there.

Pedal Go is your first point of contact for any warranty or product question.