An electric bike, or e-Bike, is a bicycle equipped with an electric motor and battery that assist your pedalling. This assistance makes it easier to tackle hills, ride longer distances, and commute without excessive effort.

In the UK, road-legal e-Bikes with a 250W motor can provide assistance up to 15.5 mph (25 km/h), after which the motor cuts out, but you can go faster by pedalling. However, if an e-Bike has a motor over 250W or can exceed 15.5 mph with motor assistance, it is classified as a moped or motorcycle, meaning it must be registered, insured, and the rider must have a valid licence to use it on public roads. Always check local laws before riding.

No, you don’t need a licence to ride an e-Bike in the UK, as long as it meets the Electrically Assisted Pedal Cycle (EAPC) regulations, meaning the motor is 250W or less and stops assisting at 15.5 mph (25 km/h). However, if the motor power exceeds 250W or the bike can go faster with motor assistance, it is legally classified as a moped or motorcycle, requiring you to register the bike, insure it, and hold a valid licence to ride on public roads. Always check local regulations before use.

The range of an e-Bike depends on factors like battery capacity, level of assistance used, terrain, rider weight, and riding style. On average, you can expect between 50 to 100 kilometers per charge.

Charging times vary based on the battery's capacity and the charger's specifications. Generally, it takes between 3 to 5 hours to fully charge an e-Bike battery.

Yes, most e-Bikes are designed to be water-resistant and can be ridden in the rain. However, it's essential to avoid submerging the bike in water and to dry it off after riding in wet conditions to maintain its longevity.

e-Bikes require regular maintenance similar to traditional bicycles, such as checking tire pressure, lubricating the chain, and ensuring brakes are functioning correctly. Additionally, it's important to keep the battery contacts clean and ensure firmware is up to date.

Warranty terms can vary depending on the brand and model. Generally, e-Bikes come with a manufacturer's warranty covering the frame, motor, and battery for a specified period. For detailed information, please refer to the warranty section on our website or the documentation provided with your e-Bike.

Most e-Bike models are delivered within 3 to 5 working days from the time payment is taken. However, some models may take longer depending on their supplier location, stock availability, or any backlogs. If your order is expected to take longer than usual, we will notify you and provide an estimated delivery timeframe. You will also receive tracking details once your order has been dispatched.

If your battery runs out, your e-Bike will still work like a regular bicycle, so you can keep riding without worry. While pedalling requires a little more effort, it’s a great backup and gives you extra flexibility. To avoid running low, keep an eye on your charge and plan ahead for longer rides.