EZEGO Commute EX Gents Electric Bike

The EZEGO Commute EX Gents is a light, practical commuter e-bike designed in the UK. Its 6061 alloy frame has internal cables and an upright, relaxed position that is easy on your back and shoulders, and it weighs just 15.5kg without the battery.

A 250W rear hub motor with 45Nm of torque gives five levels of smooth assistance up to 15.5mph (25km/h), plus a walk assist mode. The removable 418Wh Samsung battery gives up to 40 miles (60km) per charge and recharges in about four hours. Shimano 8-speed gears, Promax disc brakes, puncture-protected Kenda tyres, alloy mudguards, a rear rack and a kickstand come as standard.

• Light: 15.5kg bike, 19kg with the battery.
• Up to 40 miles per charge: Removable 36V 11.6Ah (418Wh) Samsung battery.
• Smooth assistance: 250W rear hub motor, 45Nm, five levels plus walk assist.
• Shimano 8-speed: Altus shifter and Acera derailleur, 11-30T.
• Disc brakes: Promax mechanical, 160mm, with motor cut-off levers.
• Puncture-protected tyres: Kenda Kwick Journey 700 x 45c.
• Ready for commuting: Alloy mudguards, rear pannier rack with bungee straps and a centre kickstand.

• Commute EX Gents e-bike
• 418Wh Samsung battery
• 2A smart charger
• Rear rack, mudguards and kickstand
• User manual

Order Confirmation: Once you place your order, we will pre-authorise your card, but your payment will not be processed immediately. We will then proceed to process your payment and begin preparing your order for dispatch.
Order Delivery: All orders are typically dispatched within 5 working days of payment being processed. You will receive tracking details by email within 24 hours of dispatch. If you have not received tracking information within 6 working days of placing your order, please contact us at sales@pedalgo.co.uk and we’ll assist you.
Damages on Delivery: All products are fully insured during delivery. Please inspect all items carefully at the time of delivery. If you notice any visible damage, we strongly advise that you do not accept the delivery. If you later discover damage, please email clear photos of the affected items to sales@pedalgo.co.uk as soon as possible. We will initiate an insurance claim on your behalf and help arrange a replacement or refund where applicable.
Cancellations & Refunds: Orders cancelled after 48 hours may be subject to a cancellation fee. If your order has already been dispatched, you (the buyer) will be responsible for any return shipping costs. Refunds will only be issued to the original payment method used to place the order.

EZEGO Electric Bike Warranty 

At Pedal Go, we proudly stock EZEGO electric bikes for their excellent build quality, practical design, and reliability. Every EZEGO bike purchased through our store includes a comprehensive 1-year UK warranty covering key components for your peace of mind.

What the Warranty Covers

Your EZEGO e-bike is protected against manufacturing defects for the following parts:

• Frame – 1 year

• Battery – 1 year

• Motor – 1 year

• Display & Controller – 1 year

• Charger & electrical wiring – 1 year

This warranty applies to normal, non-commercial use and starts from the date of delivery.

What’s Not Covered

The warranty does not cover:

• General wear and tear (including tyres, brake pads, chains, and grips)

• Damage from misuse, neglect, accidents, or unauthorised modifications

• Water damage from improper use or storage

• Labour or service costs not pre-approved by Pedal Go or EZEGO

• Cosmetic scratches or marks caused after delivery

Improper assembly or failure to follow the EZEGO user manual may void the warranty.

Making a Warranty Claim

To make a warranty claim, simply contact us at sales@pedalgo.co.uk with:

• Your order number

• A clear explanation of the issue

• Photos or videos showing the fault

Once received, our support team will assess the claim and arrange a repair, replacement part, or replacement bike depending on the issue.

Additional Notes

• All repairs must be authorised in advance

• Warranty applies to the original purchaser only and is non-transferable

• Proof of purchase is required for all claims

If you have any questions about your EZEGO warranty or need help with a specific issue, our UK-based customer support team is here to help.

Contact: sales@pedalgo.co.uk